Accessibility

At HSN, we're all about making sure that everyone can enjoy their shopping experience with us. That's why we're committed to accessibility, diversity, and inclusion. We believe in creating an inclusive shopping experience for everyone. That means making sure our website and mobile apps are accessible to everyone, regardless of their abilities. We want to create a space where everyone feels welcome and included, and can shop with ease and enjoy.

HSN.com and Mobile App Accessibility

We strive to ensure that our website and mobile apps are accessible to everyone. To make this a reality, we follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and AA to ensure that our content is accessible to people with a wide range of disabilities. We also work with accessibility and usability specialists, people with disabilities, and industry partners to identify areas that need improvement. We're always looking for ways to make our website and mobile apps more accessible to everyone.

Feedback

We value your feedback on the accessibility of our website and mobile apps. If you encounter any difficulty accessing our platform or have any comments or questions related to accessibility, please let us know. You can reach us through various channels:

Phone

Give us a call at 800-284-3900.

Email

Send an email to accessibilityhsn@hsni.net to share your feedback about accessibility at HSN. Please do not include any personal or confidential information in your email message.

Chat

Connect with us online through Live Chat.

Relay Service

We accept calls through the federal Telecommunications Relay Service.

For questions, concerns, or complaints regarding the closed captioning of video programming, visit Internet Protocol Closed Captioning.

We are available to help and appreciate your input.

Desktop Help

You can adjust your system settings for:

• ·         Color contrast: Increase the contrast between text and background colors to make them easier to distinguish.
• ·         Text and background colors: Change the colors of text and background to suit your preferences.
• ·         Text style and size: Change the font style and size to make text easier to read.
• ·         Screen magnification: Zoom in on parts of the screen to make them larger.
• ·         Mouse pointer style: Change the appearance of the mouse pointer to make it easier to see.

If you use a screen reader, we recommend:

• ·         JAWS for Edge or Chrome on Windows.
• ·         NVDA for Firefox on Windows.
• ·         VoiceOver for Safari on Mac.

Mobile Help

iOS

If you use a screen reader, we recommend VoiceOver. Apple devices also have a variety of accessibility settings and apps that you can explore on your device or learn more about on Apple's support pages.

• ·         iOS Accessibility Features

• ·         Get Started With iPhone Accessibility Features

Android

If you use a screen reader, we recommend TalkBack. Android devices also have a variety of accessibility settings and apps that you can explore on your device or learn more about on Android's support pages.

• ·         Android Accessibility Overview

• ·         Android Help

• ·         Help for Other Android Devices and Carriers

Helpful Tips

• ·         Keep your computer and mobile devices updated with the latest software to ensure optimal accessibility. This includes your operating system, browser, and any assistive technologies you use.
• ·         Get the latest version of mobile apps when available. This will ensure that you have the latest features and bug fixes.
• ·         For PDF documents, use a PDF application that supports the PDF/UA standard to ensure the best reading experience.
• ·         If you encounter difficulties using our website with a particular assistive technology or browser, try using a different combination of the two.
• ·         We provide closed captions for multimedia information. To view the captions, tap or click the CC icon on the media player.

Diversity, Equity, and Inclusion (DE&I)

Our commitment to diversity, equity, and inclusion is deeply rooted in our company's Principles, which call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right. Learn more about our Diversity, Equity, and Inclusion programs and initiatives.

Team Member Resource Groups (TMRGs)

Our TMRGs are voluntary, team member-run groups, formed to advise and work on topics that matter to our communities. They are ambassadors of our DE&I approach and enablers of the change towards more inclusive workplace environments where all team members can thrive. TMRGs help to create awareness, build connections, and enhance career development. Ultimately, TMRGs help to support business goals and drive positive impact in our local communities.

One of our TMRGs, SQUID (Supporting Qurate Individuals with Disabilities), Inc, is dedicated to providing support for individuals with disabilities and their allies. We're committed to making sure that every team member, regardless of their ability, has the resources and support they need to succeed.

The Valuable 500

Reinforcing our commitment to diversity, equity, and inclusion, Qurate Retail Group has signed on to The Valuable 500, a global collective uniting 500 of the most influential business leaders and their brands, to help unlock the social and economic value of people living with disabilities around the world.

Best Place to Work for Disability Inclusion

We are proud to have earned a top score on the 2023 and 2022 Disability Equality Index (DEI) and to be recognized as a “Best Place to Work for Disability Inclusion”. The DEI is acknowledged as the world’s most comprehensive benchmarking tool for the Fortune 1000 to measure disability workplace inclusion.